Shipping Policy

At VUNISTA, we work with trusted fulfilment partners to deliver orders directly to our customers.

This Shipping Policy explains how order processing, delivery, tracking, shipping charges, and international shipments are handled.

Order Processing

Orders are sent to our fulfilment partners after payment has been successfully confirmed.

Processing times can vary depending on the product, destination, supplier availability, weekends, public holidays, and periods of unusually high demand.

Once an order has entered processing or fulfilment, we may not be able to change or cancel it.

If you need assistance with an order, contact us as soon as possible at:

support@vunista.com

Shipping Rates

Available shipping methods and any applicable shipping charges are shown during checkout before you complete your purchase.

VUNISTA may offer free standard shipping on eligible orders and destinations. Where free shipping is available, the shipping rate displayed at checkout will be $0.

Promotional shipping offers may vary by product, destination, or campaign.

Delivery Times

Estimated delivery times vary depending on:

• Product
• Destination
• Fulfilment location
• Carrier
• Customs processing
• Seasonal or carrier delays

Any delivery estimate provided during checkout, after purchase, or through tracking information is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delays caused by carriers, customs authorities, severe weather, public holidays, incorrect delivery information, or other circumstances outside VUNISTA's reasonable control may occasionally occur.

Order Tracking

Where tracking is available, tracking information will be provided after the order has been processed and shipped.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Tracking updates are controlled by the relevant shipping carrier and may not always appear immediately.

Multiple Packages

Some orders may contain products fulfilled from different locations.

As a result, items from the same order may occasionally arrive in separate packages or at different times.

Where available, separate tracking information will be provided for each shipment.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after ordering, contact:

support@vunista.com

as soon as possible.

We will make reasonable efforts to correct the address before fulfilment begins, but changes cannot be guaranteed once an order has entered processing or has shipped.

VUNISTA is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer.

Additional shipping costs caused by an incorrect address, refused shipment, or failed delivery may be the customer's responsibility where permitted by law.

Lost, Delayed, or Undelivered Packages

If your tracking information shows unusual delays or your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at:

support@vunista.com

Include your order number and any available tracking information.

We will review the shipment with the fulfilment partner or carrier and assist with an appropriate resolution.

If tracking shows a package as delivered but you cannot locate it, please first check:

• Around the delivery location
• With household members
• With neighbours
• With building reception or management
• With the shipping carrier

If the package still cannot be located, contact us, and we will assist where reasonably possible.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

support@vunista.com

Please provide:

• Your order number
• A description of the issue
• Photos or video showing the product and packaging where appropriate

We will review the issue and provide an appropriate replacement, refund, or other resolution in accordance with our Return & Refund Policy.

International Shipping

International shipping availability depends on the product and destination.

If your destination is available for a particular product, the available shipping options will be displayed during checkout.

International orders may be subject to:

• Customs duties
• Import taxes
• VAT or similar taxes
• Customs processing fees
• Carrier handling charges

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be payable by the recipient.

VUNISTA does not control customs charges imposed by local authorities.

Customers are responsible for complying with applicable import requirements in their country.

Customs Delays

International shipments may be inspected or delayed by customs authorities.

Customs processing times are outside VUNISTA's direct control and are not included in any estimated carrier delivery timeframe unless stated otherwise.

Refused or Unclaimed Deliveries

If a shipment is refused, unclaimed, or returned because the customer did not complete required delivery or customs procedures, any refund will be handled according to the circumstances of the return and our Return & Refund Policy.

Shipping, return, customs, or handling costs actually incurred may be deducted where legally permitted.

Changes to Shipping Availability

Shipping services, fulfilment partners, rates, delivery areas, and estimated delivery times may change from time to time.

The shipping options displayed during checkout are the applicable options for that particular order.

Contact

For questions about shipping, tracking, or delivery, contact:

VUNISTA LLC
30 North Gould Street
Sheridan, WY 82801
United States

Email: support@vunista.com