Return & Refund Policy

At VUNISTA, we want you to feel confident about your purchase. If you are not satisfied with your order, eligible items may be returned within 45 days of delivery.

Eligibility for Returns

To be eligible for a return, the item should be:

• Returned within 45 days of delivery
• In the same condition in which it was received
• Unused and free from damage caused after delivery
• Returned with its original accessories and packaging where reasonably possible
• Accompanied by proof of purchase or your order number

Purchasing an item at a discounted or promotional price does not automatically make it ineligible for return.

Starting a Return

To request a return, contact us at: support@vunista.com

Please include your order number and the reason for your return.

Do not send a product back before contacting us. If your return is approved, we will provide the appropriate return instructions and return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges, where applicable, are generally non-refundable.

If we made an error with your order or the product arrived damaged or defective, VUNISTA will work with you to provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact support@vunista.com as soon as possible and provide:

• Your order number
• A description of the issue
• Photos or video showing the problem where appropriate

We will review the issue and provide the appropriate replacement, refund, or other resolution.

Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Cancellations

If you need to cancel an order, contact us at support@vunista.com as soon as possible.

We will try to cancel the order before it enters processing or fulfillment, but cancellation cannot be guaranteed once processing has begun.

If an order has already shipped, it can no longer be cancelled, and the normal return process will apply after delivery.

Exceptions

Certain products may not be eligible for return where required for health, hygiene, safety, customization, or other legal reasons.

Gift cards, if offered, are non-refundable except where required by law.

We will clearly identify any product-specific return restriction before purchase where applicable.

European Union Customers

If you are purchasing as a consumer in the European Union or another jurisdiction that provides mandatory cancellation or withdrawal rights, those legal rights remain unaffected by this policy.

Where applicable, you may have the right to cancel or return an eligible order within the statutory withdrawal period without providing a reason.

Contact

For questions about returns, refunds, cancellations, or damaged orders, contact:

VUNISTA LLC
30 North Gould Street
Sheridan, WY 82801
United States

Email: support@vunista.com